Sri Lanka's vision for the ITO/BPO industry is to turn around the sector to the top revenue earner status for the country by 2020, with a target of US$ 5 bn in export revenue and direct employment to 100,000 and indirect to 150,000. Today, more than 300 IT and BPO companies operate in Sri Lanka.
Sri Lanka is accelerating into an emerging destination of choice for the ITO and BPO markets. In the last fiscal year, Sri Lanka was ranked 21st in A.T. Kearney's Global Services Location Index (GSLI) 2016, ranking as an increasingly attractive offshoring destination. Sri Lanka's capital city, Colombo has been recognized as a global center of excellence for Finance and Accounting, with Global Services Magazine ranking the city amoung the top 14 in the world, further Sri Lanka is in the process of building its own port city on a 260 + hectare landfill reclaimed from the Indian Ocean. Which will be the official financial city of Sri Lanka.
Sri Lanka's per capita income is US $ 3637, the highest in South Asia, the BPO sector has largely contributed to this economic cause. Sri Lankan BPO sector has shown strong growth over the last decade despite the global downturn, the Sri Lankan ITO/BPO market has grown exceptionally and is primed to surge further following the end of the civil war and the rapid development taking place in the country.